This guide explains how to enable or disable read receipts from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• Delivery and/or read receipt requests are compatible with most email systems.
• However, they depend on the user's action and the settings of their email system.
• The sending (or non-sending) of a read receipt does not guarantee anything (the logs may be more suitable for certain cases).

Request a delivery/read receipt

To allow your recipient to easily confirm that they have received your message sent from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Click on Sending in the left-hand menu.
4. Activate the toggle switch to request a delivery/read receipt:
   

Note that you can also activate it on a case-by-case basis when sending your message in Mail, from the writing options by clicking on ⋮ and then on the corresponding option:

Confirm message receipt

If you receive an email and view it in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail), and the sender has specifically requested to be notified, you can confirm receipt of the message when you read it: