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Copy Skiff mail content (custom domain) to Infomaniak
This guide explains how to transfer to Infomaniak email addresses currently hosted by Skiff, which is ending its hosting offer during the year 2024. Additionally, Infomaniak offers you the first year of Web + Mail hosting (learn more)!
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Prerequisites
- have a Mail Service on your Infomaniak Manager
- have available or order a quota of free addresses if necessary:
- log in to your Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right of the interface (or navigate through the left sidebar menu)
- select Mail Service (universe Collaborative Tools)
- click on the name of the relevant item in the displayed table
- click on the shopping cart icon in the top right:
Transferring emails from Skiff to Infomaniak
If you are stuck at a specific step, do not hesitate to contact Infomaniak support to get the necessary help to continue the process.
a. Recreate the mail address(es) on Infomaniak
Access the Infomaniak Mail Service and create the email addresses:
- log in to your Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon in the top right of the interface (or navigate through the left sidebar menu)
- select Mail Service (universe Collaborative Tools)
- click on the name of the relevant item in the displayed table
- click the blue button Create an email address in the top right
- enter the address (what comes before the @ symbol) (e.g., contact or michelle)
- click the blue button Continue
- select I will only consult the email address
- click the blue button Continue
- enter a password
- click the blue button Continue
- click the blue button Finish
- repeat from step 5 above to recreate all email addresses identically
b. Export mail content from Skiff
Due to Skiff's secure nature, Infomaniak's import tool may not be able to connect to your addresses. Therefore, it is necessary to manually export your Skiff mailbox content to MBOX format and then re-import these archives into an IMAP email client to synchronize emails with your Infomaniak addresses.
To export the content of your Skiff mailbox to MBOX format:
- log in to https://app.skiff.com/mail/inbox?settingTab=export from a web browser like Brave or Edge
- click on "Export" to export your messages to MBOX format
- confirm the download location and start the process
- you can also download a selection of emails in EML format and re-import them into Infomaniak on your own
c. Import the MBOX content into Infomaniak
Read this guide (click here) to continue using your email with Infomaniak by importing your emails using an email client.
Adjust email client settings
As soon as you make the necessary changes for your domain name associated with your email to work with Infomaniak, modify the settings of the email clients you use so that they connect correctly to Infomaniak's servers: follow the configuration wizard.