Fix SPF error when sending an email

This guide helps you solve a problem sending emails when your email is managed by Infomaniak but your website is with another provider (such as Wix for example). Also, you are likely to receive  error mails that mention SPF when writing to gmail or similar addresses.

Indeed since November 2022, Google has tightened security requirements for senders who send or respond to Gmail addresses.

Check Setup

The  Global Security tool (click here)  implemented a few years ago informs you of any inconsistency in the configuration of your Service Mail.

The DNS Diagnostic tool (click here) can also detect any inconsistencies in the DNS zone of your domain name, but it only analyzes it when it is with Infomaniak (i.e. say when your domain name points to the Infomaniak DNS servers).

Add or fix SPF

DNS Zone at Wix

To add an SPF as a TXT record on the Wix interface :

1. log into your Wix interface
2. go to the Domains page
3. click on the Show more icon next to the domain concerned
4. choose Manage DNS Records from the drop-down menu
   
5. click on + Add record in the TXT (Text) section
   
6. enter the following information:

   hostname →	leave blank
   value  (to copy-paste entirely) →	v=spf1 include:spf.infomaniak.ch -all
   TTL →	leave current indication

7. to validate

Wait a few hours for the change to be applied ; read the more complete Infomaniak guide  if necessary.

DNS zone at Jimdo

To add an SPF as a TXT record on the Jimdo interface :

1. log  into your Jimdo interface
2. if necessary choose the site concerned
   
3. click Edit  to enter edit mode
4. choose  Domains & Email > Domains  from the menu
5. click on the domain concerned
6. under TXT record add this:
   

   (to be copied and pasted entirely) →

   v=spf1 include:spf.infomaniak.ch -all

7. to validate

Wait a few hours for the change to take effect .