This guide explains how to connect the Apple Mail iOS mobile app (iPhone, iPad, etc.) to an email address hosted by Infomaniak.

Introduction

• Rather than using the manual configuration below, it is recommended to use the .mobileconfig configuration profiles provided by Apple or the Infomaniak Mail (iOS) app to benefit from a Push update method.

Manually add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail / kSuite Service.
• Create a password for the email address for the device you are going to configure.
• Verify that the Mail Service is configured optimally.

To configure the email application:

1. Open the Settings of the iPhone:
   
2. Tap on Apps:
   
3. In Apps, tap on Mail:
   
4. Tap on Mail Accounts:
   
5. Tap to add an account:
   
6. Tap Other account:
   
7. Enter the email address and password to be linked (see prerequisites), then tap Next:
   
8. Check and complete the missing information, then tap Next:
   
   • The app indicates that some fields are optional, but they are not!
9. The IMAP verification must be performed correctly (do not click on POP)
   
10. Enable emails and save the configuration in the top right corner:
    
11. That's it, your email address is now configured in the app:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (need help?)
• Password = the one generated for the email address you want to access
• Authentication is mandatory for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, re-enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible email ports and protocols (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works fine outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential problem:

• Refer to the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles related to your Infomaniak email before restarting the configuration.

If your Apple Mail no longer works for sending emails (e.g., the SMTP server is disconnected or missing) or after a change of email password, please refer to this other guide.