This guide explains how to restart and reset a Synology NAS (resetting is equivalent to resetting the device to factory settings) that you rent from Infomaniak.

Preamble

• You can choose one of the two following reset modes:
  1. SOFT RESET: reset the administrator password and network settings
     • A partial reset may be necessary if you no longer have access to the "admin" account.
     • It allows you to redefine a password for the "admin" account…
  2. HARD RESET: reset the operating system
     • A complete reset is necessary when there is no longer access to the admin account due to erratic configuration in the DSM firewall, etc.
     • Resetting the DSM allows you to return to factory settings. This operation does not normally affect the data on the disks.
• Refer to the official guide on this subject.

Restart the Synology NAS

It is possible to restart the NAS directly from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click the Restart the server button (in the Quick actions section).

Reset the Synology NAS

It is possible to request the reset of your NAS from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click the Reset the server button (in the Quick actions section).

Cancel the reset request

Once the reset is requested, you need to wait and an "in progress" item appears on your dashboard. At any time, request the cancellation of this reset if necessary.