Infomaniak Authenticator is a free mobile application that enhances and simplifies the security of Infomaniak accounts protected by two-factor authentication (or double authentication / 2FA). It is one of the methods that allows you to secure access to your Infomaniak user account.

Introduction

• Two-factor authentication protects your account and personal data when logging into Infomaniak tools (manager.infomaniak.com and ksuite.infomaniak.com) by requiring:
  • your password…
  • then a second security method:
  • The Infomaniak Authenticator mobile app is one of these methods (learn more about 2FA):
    
    

Install the Infomaniak Authenticator app

Prerequisites

• You must have an Infomaniak account (know your username and password).
• Have an iOS or Android mobile device.
• From your iOS or Android mobile device, download the Infomaniak Authenticator app here:
  
  
   
• Install and open the application.

Link your Infomaniak accounts to Infomaniak Authenticator:

1. Log in from this mobile device:

   1. Open the Infomaniak Authenticator app on your mobile device.
   2. Click on Log in.
      
      
       
   3. Enter the credentials for the Infomaniak account you want to link and authenticate your connection. (Need help?).
      
      
   4. Click the Allow button to receive notifications.
      
      

    

How the mobile app works

When you attempt to log in to your account and successfully enter your usual password, you receive a push notification on your mobile device asking you to authorize the login ("Approve / Decline") via the Infomaniak Authenticator app:

If the login is authorized, the initial page is automatically redirected to your Infomaniak account.

Migration from kAuth to Authenticator.

1. Open Infomaniak Authenticator from your mobile device.
2. The Infomaniak accounts that can be migrated will appear automatically; then click on Continue.
   
   
    
3. Enter your credentials if necessary.
   
   
    
4. Everything is ready, click on Continue
   
   
    
5. Allow notifications; this is recommended
   
   

Add additional accounts

Infomaniak Authenticator allows you to manage multiple Infomaniak accounts:

1. Open Infomaniak Authenticator on your mobile device.
2. Click on the blue button ‍:
   
   At the bottom right, from the Android app.
    
3. Identify the account you want to add.

Remove an account from Infomaniak Authenticator

To delete your Infomaniak identity from the Infomaniak Authenticator app.

1. Select the account you wish to remove.
2. Click on Log out.