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Resolving an issue with a paid order that has been canceled
Update 08/06/2026
If an Infomaniak service order is interrupted and cancelled before its due date, while a bank transfer is in progress, the funds will be credited to your prepaid account.
You can then place a new order andpay using the amount available in the prepaid account.
Link to this FAQ: https://faq.infomaniak.com/2356
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