This guide explains how to completely cancel Jelastic Cloud.

Preamble

• For most products, **confirm** the cancellation request by email otherwise no data will be deleted.
• Outstanding and out-of-plan charges remain due.
• A cancellation confirmation is sent to any other administrators of the Organization.
• Backups will be permanently deleted upon cancellation, making any restoration impossible.

Cancel Jelastic Cloud

To access the cancellation of the offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ as shown in the image below.
3. Select Cancel:
   
4. Follow the procedure to the end.