This guide details the conditions and procedure for obtaining a Sectigo EV SSL certificate with Infomaniak.

Preamble

• Extended validation (EV) SSL certificates can only be issued to organizations, companies, and firms legally registered with a recognized government authority (such as a commercial register).
  • Sectigo and Let's Encrypt DV certificates are not subject to this constraint.
  • Compare available SSL certificates
• In case of DV or EV certificate validation issues, refer to this other guide.

EV certificate validation procedure

Obtaining an EV SSL certificate can take up to 24 hours and requires valid information from the client.

This procedure is repeated every 12 months, regardless of the subscription duration chosen for the EV certificate.

1. Verification of company details

The data to be added to the certificate must first be verified with an independent source:

• the legal or commercial name
• the legal form
• the address
• the postal code
• the region / canton / department
• the country / country code

Warning:

• The company name must exactly match the one registered with the commercial register or chamber of commerce; the order can only be processed if the name provided is registered and correctly noted.
• Only the registered legal name or the trademark name followed by the legal name in parentheses is allowed [example: Commercial Name (Legal Name)]; for entities without a legal name, all commercial names can be used.
• It is forbidden to use a postal address.

Given the above, a new request with correct data in the CSR is sometimes necessary, and Infomaniak may also need your approval to make changes to the information provided during the order.

2. Verification of data in the WHOIS directory

The WHOIS directory displays the information of the owner of a domain name. This data must match the information provided when ordering the EV SSL certificate.

To update the information of a domain in the WHOIS:

• If your domain is managed at Infomaniak, refer to this other guide.
• If your domain is not managed at Infomaniak, contact your host/registrar.

3. Contract & validation for the EV certificate

After ordering an EV certificate, the designated company contact person at the time of the order will receive an email from the certification authority Sectigo with the following documents:

• the certificate request form
• the certificate contract

These documents are pre-filled and the contact person must validate them online using an additional code. This will be provided by a Sectigo telephone robot (the call number will come from the Netherlands, +31 88 775 77 77 in principle) orally to your number registered with the registry or the chamber of commerce.

Each certificate request is validated by phone, including renewals and reissues of multi-domain certificates.

4. Domain verification (only for external sites)

This step verifies that you have control of the domain (if it is external to Infomaniak) for which the certificate is requested. Domains of sites hosted at Infomaniak are validated automatically.

Each (sub-)domain must be approved individually via one of the methods described in this other guide.