This guide details how to obtain the login and configuration information for Swiss Backup (backup with Acronis), the backup solution in an independent Swiss cloud. It also explains the differences between the passwords available to you.

Access login information

To access the information related to your connection to Acronis:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. The different information related to your device is displayed on the page:
   
   1. User name: SBA-AB123456-ABCDE
   2. Password: *** (see below to manage it)
       

Different passwords

Infomaniak account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Infomaniak Manager: refer to this other guide on this subject.

Acronis backup

To establish a connection to the Acronis interface, a password must be generated the first time a device is created on the Swiss Backup interface and the identifier is activated (point 8 at the bottom of this other guide).

It is not possible to display a password that has already been generated. If you forget it, you need to generate a new one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Generate a new password (in the Acronis backup space section) and follow the wizard:
   

Non-administrator account

An administrator account can create non-administrator accounts. Resetting a non-admin account password is requested on the login page for the Acronis interface and is then proposed by email to the user's address:

If no message is received in the user's email, check that the username is correct (sb_12345 may sometimes have been created with a username and it is this name that must be specified to reset the password).

Acronis encryption

It is recommended to encrypt all backups stored in cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To enable encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be modified.

To use different encryption parameters, create a new protection plan.

Cloud Backup

To establish a Swift / S3 / FTP / SFTP / etc. type connection, a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.