This guide details how to obtain the connection and configuration information for Swiss Backup (backup with Acronis), the solution for backup in an independent Swiss cloud. It also explains the differences between the passwords available to you.

Access connection information

To access the information related to your connection to Acronis:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. The different information related to your device is displayed on the page:
   
   1. User name: SBA-AB123456-ABCDE
   2. Password: *** (see below to manage it)

Different passwords

Infomaniak user account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Infomaniak Manager: refer to this other guide on this subject.

Acronis Backup Account

To establish a connection to the Acronis interface, a password must be generated for the first time when creating a device on the Swiss Backup interface and activating the identifier (point 8 at the bottom of this other guide). It is not possible to display an already generated password.

If you forget, you need to generate a new one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Generate a new password (in the Acronis Backup Space section) and follow the assistant:
   

Non-administrator account

An administrator account can create non-administrator accounts. Resetting a non-admin account password is requested on the login page to the Acronis interface and is then offered by email to the user's address:

If no message reaches the user's email, check that the username is correct (SBA-12345 may sometimes have been created with a username and it is this name that you need to specify to reset the password).

Acronis encryption

It is recommended to encrypt all backups stored in the Cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be modified.

To use different encryption parameters, create a new protection plan.

Cloud Backup

To establish a Swift / S3 / FTP/SFTP / etc. type of connection, a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.