This guide provides recommendations to follow in case of a 502 error with Infomaniak's Jelastic Cloud.

In case of a problem

Check the following:

1. Check the URL entered in the address bar of your web browser.
2. From your Jelastic console, click on the environment in question, then click on the "Open in browser" icon:
   
3. Make sure the environment is not stopped or paused.

If the problem persists:

• Check that the SSL certificate is active.
• Check that the application is working correctly.

If these recommendations do not resolve the issue, contact Infomaniak support.