This guide explains how to copy the content of one or more external email addresses to Infomaniak (all email messages, folders, subfolders, in short, the entire structure of your third-party email account) to one of your existing Infomaniak addresses (regardless of the Mail service), thanks to the MBOX import tool offered by Infomaniak.

Introduction

• This is the ideal procedure when switching hosting providers or restoring old messages that are still stored elsewhere.
• Once the import process has started, it is no longer possible to interrupt it.
• Any potential duplicates are handled: identical content will only be copied once.

Import an mBox archive to Infomaniak

Prerequisites

• You must have an archive of your previous email account in the .mbox format.
  • For Gmail: go to Google Takeout (need help?)
• Have a Mail service on your Infomaniak Manager.
• Have a available address quota or adjust it beforehand if necessary.
• Make sure your email is properly secured
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Next, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on mBox file import.
4. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) for the Infomaniak account you are logged into.
5. Click on Confirm:
   
6. Click on the button to select the mBox archive on your hard drive:
   
7. The import process has started. You can wait and view the results on the page once the import is complete, or close the window (the import will continue in the background, and you can track its progress - see below):
   
8. You can track the progress in the settings for the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
9. The tracking feature allows you to view the import history for the address in question: