This guide explains how to delete an Infomaniak Organisation.

Introduction

• The Organisation must be empty of all products and all users other than yourself.
• This will not delete your user account.
• As a reminder, you can create multiple Organisations (i.e., a space for managing your products) and be a user of several of them, for example, to manage different products belonging to different entities; an administrator can delete one of them.
• If the Organisation in question is your “my kSuite”, please refer to this other guide.
• If you simply want to leave an Organisation in which you are listed as a user, please refer to this other guide.

Delete the Organisation

Prerequisites

• Cancel all products in the Organisation.
  • The services contained in the Organisation can be stopped during the deletion steps.
• Pay outstanding invoices.
  • Invoices that have already been paid can be obtained by email during the deletion steps.
• Remove other users who have access to the Organisation.
• Withdraw any money in your Infomaniak prepaid account.

To delete an Organisation to which you still have access:

1. Click here to access the management of your Organization in the Infomaniak Manager.
2. Verify that this is the correct Organization.
   • If not, switch to another Organization!
3. Click on Delete Organization:
   
4. Confirm the deletion and/or read the explanations on the screen: