This guide explains how to recall an email from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• By default, you have 15 seconds to cancel sending an email.
• If needed, you can disable this feature or increase the sending delay up to 30 seconds.
• This feature applies to all email addresses in your Mail interface.

Configure the cancellation period

To do this:

1. Click here to access your emails on your Infomaniak kSuite (❓: help).
2. Click on Settings ‍ in the top right corner.
3. Click on Sending in the secondary sidebar menu.
4. Set the cancellation delay (0, 10, 15, 20, 25, 30 seconds) for sending emails according to your preferences:
   

Cancel the current sending

When you click the send button for your message in Mail, you can cancel the sending process during the allotted time by clicking the CANCEL button on the send notification that appears in the center at the bottom of your screen:

The message being sent will revert to the draft stage, and you can resend it if necessary or delete the draft.