This guide shows how to create / import / manage contacts within subscriber lists Newsletter Infomaniak.

Preamble

• You must obtain the explicit consent of your recipients via the double opt-in model (sending spam and using purchased/rented address lists are prohibited).
• Duplicates will be automatically removed.
• The import does not send any message to the added contacts (so read and accept the first point above).

Build a list of subscribers

To access the management of Newsletter subscribers:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Subscribers in the left sidebar.
4. Click on the blue button Add contacts:
   
5. Read and accept the Terms of Service.
6. Choose from the different methods to create a list of subscribers:
   

A. Import a CSV file (format .csv) or .txt file (predetermined format)

The format must be respected (a model to download is available on the page). Maximum size: 300 Mo

Once the spreadsheet document is written, export it as a .csv which will create a text document with separators between each piece of information in the different cells:

Select the .csv file from the import interface then click the blue Import button:

You must assign the desired field to the desired information (the info is grouped according to the original columns). It is possible to create fields that do not yet exist (the field type can be forced to numbers or a date, boolean, etc.), same for the group in which to place the imported contacts:

There you go, whether under Groups or under Subscribers, your import is visible:

B. Copy-paste the equivalent of a .csv or .txt (predetermined format)

The format must be respected, for example:

anna.a@domain.xyz,Anna,Alpha,1985-08-20
alfred.a@domain.xyz,Alfred,Alpha
contact@domain.xyz,Support
mail@domain.xyz

Once this information is pasted into the designated field, click the blue Continue button. The rest is identical to point A above.

C. Filling out an individual contact form

Import contacts one by one using the provided form. Add free fields (the field type can be forced to numbers or a date, boolean, etc.) as well as groups, which will all be available for subsequent additions (except in the example animation below since it loops on a single first addition):

D. Automatic import from other Infomaniak tools

Import contacts from your address books Infomaniak and from the ticketing tool Infomaniak if available (with the option to import only users who have specified that they want to receive a Newsletter).

Edit a subscriber's profile

To edit the information related to your subscribers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Subscribers in the left sidebar.
4. Click on the subscriber whose details you wish to edit:
   
5. Click on Edit:
   
6. Edit the information (only the email address cannot be modified):
   
   1. If you want to add a new field, you must add it globally by returning to the Subscribers menu.
   2. Click on the Fields tab.
   3. Click on Create a field.
      
   4. The subscriber's record can now be edited at this new field level:
      

Delete subscribers

To delete newsletter subscribers:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Subscribers in the left sidebar.
4. Click to search or filter a type of subscriber if necessary.
5. Click the box to select one or more subscribers.
6. Click on Delete:
   
    
7. Confirm the deletion

You can also click on Unsubscribe instead of Delete so that the contacts remain in the list. To view them again, you will need to modify the default filtering on the table and choose Unsubscribed:

Forget a subscriber

On a subscriber's card (at point 4 above, click on the subscriber whose details you wish to edit) you can:

• Forget
  • The subscriber will be deleted from all your lists.
  • All information will be completely erased within 30 days.
  • The data will not be recoverable.
• Delete
  • The subscriber will be removed from all your lists; however, the information is retained in case they re-subscribe to a list.
     

Export subscribers

To export the list of newsletter subscribers in .csv format and according to chosen criteria:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Subscribers in the left sidebar.
4. Click to search or filter a type of subscriber if necessary.
5. Click the box to select one or more subscribers.
6. Click on Export:
   
7. Click the blue button once the export is ready to download the data into a CSV file (format .csv).

The file includes these columns:

• Email
• Status
• Sent
• Opens
• Clicks
• Subscription Date
• firstname
• lastname
• ip register
• then the free fields (text, number, date, etc.) created manually…