This guide shows you how to create / import / manage contacts within subscriber lists for Infomaniak Newsletters.

Preamble

• You must obtain the explicit consent of your recipients via the double opt-in model:
  • Sending spam and using purchased/rented address lists is prohibited.
• Importing does not send any message to the added contacts (so read and accept the points above).
• Duplicates will be automatically removed.
• If you re-import an address that is already subscribed, the different custom fields will be updated.

Create a subscriber list

To access the management of Newsletter subscribers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name concerned in the table that appears:
   
3. Click on Subscribers in the left sidebar menu.
4. Click on the blue Add contacts button:
   
5. Read and accept the Terms of Service.
6. Choose from the different ways to create a subscriber list:
   

A. Import a CSV file (format .csv) or .txt file (predefined format)

• The format must be respected (a template to download is available as an example on the page). Maximum size: 300 MB
  
• Once the spreadsheet-type document is written, export it as .csv which will create a kind of text document with a separator between each piece of information in the different cells:
  
• Select the .csv file from the import interface, then click on the blue Import button:
  
• You need to assign the desired field to the desired information (the information is grouped according to the original columns).
• At the bottom of the drop-down menu, it is possible to create the fields that do not yet exist (the type of field can be forced to numbers or a date, boolean, etc.).
• Choose a potential group from your created groups in which to place the imported contacts:
  
• There you go, whether under Groups or under Subscribers, your import is visible.
  • If this is not the case, check if they are visible with the display filter “All”:
    
  • It may be that after an email verification, the status of the imported subscriber is invalid, so you will not be able to write to them:
    

B. Copy and paste the equivalent of a .csv or .txt (predefined format)

• The format must be respected, as in the file to download (see above), for example:

anna.a@domain.xyz,Anna,Alpha,1985-08-20
alfred.a@domain.xyz,Alfred,Alpha
contact@domain.xyz,Support
mail@domain.xyz

• Once this information is pasted into the field dedicated to this effect, click on the blue Continue button:
  
• The rest of the import is identical to point A above.

C. Filling out an individual contact form

• Import contacts one by one using the proposed form.
• Add fields if necessary (the type of field can be forced to numbers or a date, boolean, etc.).
• Specify the potential existing group:
  

D. Automatic import from other Infomaniak tools

• Import contacts from your Infomaniak address books and from the Infomaniak ticketing tool if available (with the possibility of importing only users who have specified that they want to receive a Newsletter):
  

Edit a subscriber's card

To edit the information related to your subscribers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name concerned in the table that appears.
3. Click on Subscribers in the left sidebar menu.
4. Search or filter the type of display if necessary.
5. Click on the subscriber whose details you wish to edit:
   
6. Click on Edit:
   
7. Edit the information (only the email address cannot be modified):
   
   1. If you wish to add a new field, you must add it globally by returning to the Subscribers menu.
   2. Click on the Fields tab.
   3. Click on Create a field.
      
   4. The subscriber's card can now be edited at the level of this new field:
      

Delete subscribers

To delete newsletter subscribers:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name concerned in the table that appears.
3. Click on Subscribers in the left sidebar menu.
4. Search or filter the type of display if necessary.
5. Click on the box to select one or more subscribers.
6. Click on Delete:
   
7. Confirm the deletion

You can also click on Unsubscribe instead of Delete so that the contacts remain in the list: refer to this other guide.

Export subscribers

To export the list of newsletter subscribers in .csv format and according to selected criteria:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name concerned in the table that appears.
3. Click on Subscribers in the left sidebar menu.
4. Search or filter the type of display if necessary.
5. Click on the box to select one or more subscribers.
6. Click on Export:
   
7. Click on the blue button once the export is ready to download the data into a CSV file (format .csv).

The file obtained includes these columns:

• Email
• Status
• Sent
• Opens
• Clicks
• Subscription Date
• firstname
• lastname
• ip register
• and then the custom fields (text, number, date, etc.) created manually…