This guide provides instructions to correctly display and interpret VOD/AOD statistics.

Preamble

• There may be a difference between the number of media views and the number of unique visitors:
  • Users watching a stream with an unstable Internet connection (WiFi, 3G, etc.) may experience many disconnections and reconnections.
  • In such a case, each reconnection is counted as a new visit, which can explain this difference.

Accessing VOD/AOD statistics

To view the statistics of your media:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on Statistics in the left sidebar.
4. Click on the desired elements in the secondary sidebar to get an overview or specific statistics on viewers, viewing time, consumption, media, geographical areas, technologies:
   

Label definitions

• Media views: number of views across all media
• Unique visitors: number of visitors with distinct IPs

Example: if two employees of the same company watch the same video, this will count as 1 unique visitor and 2 views.