This guide provides instructions on how to correctly display and interpret VOD/AOD statistics.

Preamble

• There may be a difference between the number of media views and the number of unique visitors:
  • Users watching a stream with an unstable internet connection (WiFi, 3G, etc.) may experience a high number of disconnections and reconnections.
  • In such a case, each reconnection is counted as a new visit, which can explain this difference.

Accessing VOD/AOD statistics

To view the statistics of your media:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Statistics in the left sidebar menu.
4. Click on the desired elements in the secondary sidebar menu to get an overview or specific statistics on viewers, viewing time, consumption, media, geographical areas, technologies:
   

Definitions of labels

• Media views: number of views across all media
• Unique visitors: number of visitors with distinct IPs

Example: if two employees of the same company watch the same video, this will count as 1 unique visitor and 2 views.

Exclude one or more IP addresses

To configure exceptions and thus filter statistics related to tests, for example:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Settings in the left sidebar menu.
4. Click on Statistics in the left sidebar menu:
   
5. You can then enter the desired IP addresses and click the Save button to confirm.