This guide introduces the DNS Diagnostic tool, which allows you to verify that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that the Mail traffic is directed to the right place.

Preamble

• To verify, the tool checks the MX, SPF records, etc.
• You will thus be able to detect and correct certain Mail issues, especially if they are related to DNS (technical information that, in short, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction must be done manually.

Diagnose a DNS problem

To access the DNS diagnostic of your domain name:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the  name  assigned to the product concerned:
   
3. Click on Domain Management in the left sidebar:
4. Click on DNS Diagnostic in the left sidebar.
5. Click the button if necessary to refresh the information that should be green.
6. If DNS issues are detected, a red display on the dashboard indicates it:
   
   1. Correct each error individually by clicking on the button located to the right of the item concerned…
   2. … or all errors at once with the button located above the dashboard

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, refer to the messaging security diagnostic.