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Troubleshoot Acronis Swiss Backup Save Error
This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Save Machine".
Manual Registration
In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.
Windows
Use Acronis Cleanup Utility to manually register the machine.
Alternatively, via command line (CLI):
- open Command Prompt from your Start menu by typing cmd (in the search results, right-click on cmd and select Run as administrator)
- to unregister, enter
cd "C:\Program Files\BackupClient\RegisterAgentTool\"
- then
.\register_agent.exe -o unregister -t cloud -a acronis.infomaniak.com
- to re-register, enter
cd "C:\Program Files\BackupClient\RegisterAgentTool\"
- then
.\register_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"
replacing/completing the details specific to your account
macOS
Follow the guide to uninstall the application.
Alternatively, via command line (CLI):
- open Terminal
- to unregister, enter
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com
- to re-register, enter
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"
replacing/completing the details specific to your account and entering your computer's password when prompted
Was the Registration Successful?
If you receive a message 200 or "success," the executed command worked successfully.
If the result is different, take a screenshot of the error message and then contact Infomaniak support.