This guide details the payment system for your Infomaniak services using a prepaid account.

Introduction

• The prepaid account is a fund available in your Infomaniak Manager that you can top up as needed.
• Once credited, it allows you to pay for your financial transactions.
• Familiarize yourself with the limits and payment methods for the prepaid account.

Top up your prepaid account

To top up your prepaid account:

1. Click here to access the prepaid account management section in the Infomaniak Manager.
2. Click on the blue Credit account button:
   
3. Enter the amount to credit.
4. Follow the on-screen instructions to credit the account using your payment method.

Prepay to pay for a new purchase

When ordering a new product, at the final step, click on the chevron ‍ to access other payment methods, including the prepaid account:

Prepayment to settle an open order

To settle an open order with your prepaid account:

1. Click here to access the order management section in the Infomaniak Manager.
2. Click on the action menu ⋮ located to the right of the relevant command.
3. Choose Pay:
   
4. Choose the prepaid account as your payment method and confirm to complete:
   

Prepayment to renew a product

To pay an upcoming invoice for your prepaid account:

1. Click here to access the payment management section in the Infomaniak Manager.
2. If necessary, click on the date filter (next 2 months) to Show All.
3. Select the product(s) to renew.
4. Click the button to pay for your selection:
   
5. Proceed to the payment page where you can select the prepaid account as your payment method and confirm to complete:
   

Automatically renew products

Activate automatic renewal with one click for the products of your choice. This feature ensures that you won't lose a domain name or inadvertently block access to your services. Modify your payment preferences at any time.