This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so by their own means.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% of "Swiss made" technological know-how with data hosted in Switzerland
• … a rich knowledge base and a customer support available

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and assists its customers in using the services.

On the other hand, Infomaniak does not intervene on the content of the servers or the development of websites.

Limits of technical support

The technical support cannot help you to…

• … solve problems related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take remote control of your computer

but can assist you for…

• … solve problems related to the infrastructure or the Manager
• … clarify certain processes

A Premium assistance and a migration service are available for more demanding needs.

Find external help

For help with the content of your site or the organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.