This guide explains what a Web host like Infomaniak is, and specifies its role, its scope of action, and the limits of its technical support.

Infomaniak, web host since 1996

According to Wikipedia, a Web host is a company that provides Internet hosting for computer systems to individuals or entities who do not wish to do so themselves.

Infomaniak, that’s also:

• … decades of experience in hosting and high-performance online solutions.
• … more than a million users in Switzerland and Europe trusting the management of their critical data.
• … a company certified ISO 27001, 9001, 14001, 50001 and committed to sustainable digital technology.
• … 100% of "Swiss made" technological expertise with data hosted in Switzerland in its own data centers.
• … a rich knowledge base and customer support available to guide you.

Responsibilities and limits of intervention

As a host, Infomaniak installs, secures, and keeps the server infrastructure up to date, evolves its management interfaces (Manager) and assists its customers in the optimal use of the tools provided. Infomaniak strives to offer solutions accessible to all; however, human support for free products is inherently limited to ensure the sustainability of these services.

Support is exclusively for Organization administrators. End customers or users benefiting from a contract via a Reseller Partner must contact their administrator or dedicated service provider first.

Scope of technical support

Technical assistance does not intervene for:

• Development and programming: debugging sites, correcting source code, personal scripts (PHP, JS, etc.)
• The use and integration of APIs.
• Application maintenance and webmastering: troubleshooting, updating, or managing content for third-party applications (e.g., CMS like WordPress, email clients like Outlook, etc.).
• Local and custom interventions: remote control, configuration of your own hardware, complex manual installations or migrations.

But support will be happy to assist you for:

• The infrastructure and the Manager: resolution of incidents related to the network, hardware, or Infomaniak management interfaces.
• The use of Infomaniak services: clarification of configuration processes and assistance in getting started with our native features.
• Documentation guidance: guiding you to the appropriate technical resources and guides to make you self-sufficient.

A Premium assistance and a migration service are available for more specific needs.

Find external help

For help with the content of your site, its programming, or the advanced organization of your mailboxes, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.