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Change the billing frequency
This guide provides 2 methods to change the billing frequency of services subscribed to with Infomaniak.
Modify the billing frequency
First method
The first method involves changing the frequency when making a payment:
- Click here to access the management of payments on the Infomaniak Manager (need help?).
- Select the product concerned.
- Click on the dropdown menu to the right of the item concerned to modify the duration to which the payment should correspond.
- Click on the blue button at the bottom to pay the selection and change the billing frequency of the selected product.
For this to be taken into account, it is essential to change the frequency AND pay the invoice including the product at the changed frequency.
Second method
The second method is as follows:
- Click here to access the management of your products on the Infomaniak Manager (need help?).
- Click on the type of product concerned (e.g. hosting, Cloud Server, etc.)
- Click on the name of the product concerned.
- Click on the Manage button.
- Click on Modify the offer:
- Choose the desired billing frequency (only possible from a certain amount).
- Confirm the change.
If you switch from annual to monthly billing or from quarterly to monthly, only modify the billing frequency during the month preceding the end of the current term. For example, if you paid or renewed your Cloud hosting for 1 year on January 1st, 2023, do not change the billing frequency before December 1st, 2023, otherwise you will be billed again for all the remaining months of 2023 and it will be necessary to contact Support to be refunded.