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Troubleshooting connection issues between WordPress and the database
Update 08/03/2026
This guide is intended for users who are making changes to a web hosting environment where WordPress is installed.
Introduction
- Following a change to your web hosting plan (migration from the old v1 60 GB hosting plan to the current plans), you may need to update the connection between your MySQL/MariaDB database and your WordPress site (to avoid the "
error establishing a database connection" error, for example) and re-establish the link between WordPress and the MySQL/MariaDB database.
Modify the important elements
Here is the information to update in the wp-config.php file so that your WordPress site works (generally, a prefix has simply been added to the existing database name and username):
- the name of the MySQL database (bddname before, abcd_bddname after, for example)
- the server hosting the MySQL database (mysql.domain.xyz before, abcd.myd.infomaniak.com after, for example)
- the username used to access the MySQL database (userbdd before, abcd_userbdd after, for example)
Modify the wp-config.php file of WordPress
To do this:
- Find and save your current MySQL data according to the list above.
- Create an FTP account.
- Connect via FTP.
- Edit the
wp-config.phpfile, which is located in the root directory of your WordPress site. - Find the relevant paragraph and update the 3 pieces of information (according to the list above).
- Save the file, and that's it! Your WordPress will now connect to the correct database.
Link to this FAQ: https://faq.infomaniak.com/2072
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