This guide explains how to temporarily postpone an email until a specific date/time, using the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• You can also put emails on hold using the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
• A maximum of 1000 conversations from the inbox can be put on hold, for a maximum of 1 year (this hold can be stopped or its duration modified at any time).
• kSuite free / my kSuite / Mail Starter service does not allow customization of the schedule when setting up an out-of-office reply.

How it works

When you put a conversation on hold (using the snooze or remind function):

1. The conversation is moved to a "On Hold" folder, which is visible in the Mail app and displays the number of conversations on hold.
2. If a new message arrives in a muted conversation, the muting will be automatically canceled, and the conversation will be visible in the inbox.
3. When the deadline arrives:
   • The conversation automatically returns to the inbox, in the first position, with a special notification.
   • The message, until it is read, will display an indication "On hold since X" (X being the date on which the message returned to the inbox).

On a software/email client such as Outlook using IMAP:

1. When put on hold, the conversation will remain in its initial position.
2. If you manually move a message that has been put on hold, the feature will no longer be active for that message in the web app.
3. When the due date arrives, the conversation will move to the top position, just like in the web app, and a standard "new message" notification will be displayed.

Temporarily archive an email

Prerequisites

• Enable chat mode for your email addresses in the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).

Next, to temporarily hide one of your messages from all your emails, and make it reappear in your inbox at a future time that you schedule:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message you want to be reminded about later.
3. Click on the action menu ⋮ in the top right corner.
4. Click on the Remind me function.
5. Choose how long the message should remain in your inbox, from the predefined options or by customizing the duration:
   
6. Once placed on hold, the message will appear in a new folder dedicated to pending messages.
7. The end date/time for the hold is displayed next to each message:
   

To enable access to this feature directly from the action bar above an email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left-hand menu.
4. Enable the message reminder feature in the Specific actions on an email section:
   
5. Go back to your message; you will then have the option to put it on hold directly from the action bar:
   

To enable access to this feature,directly from the list of your messages in the inbox:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left-hand menu.
4. Enable the message reminder feature in the Hover Actions section:
   
5. Go back to your inbox, and you will be able to put one of your emails on hold directly from the list:
   
   • You can put multiple messages on hold at the same time by selecting them (a maximum of 5 messages can be selected) and then right-clicking to choose the "put on hold" option.