infomaniak
infomaniak
  • Products
    • I would like
    • Our best-sellers
    • Domain name
    • Hosting and Cloud
    • Infomaniak Suite
    • Backup & storage
    • Marketing
    • Ticket shop
    • Multimedia
    Our flagship products :
      What would you like to do?
        Create a website
      • Create a site with WordPress
      • Create a website with CMS
      • Find a web agency to create my website
      • Compare hosting offers
        Manage my domain name
      • Transfer a domain
      • Transfer multiple domains
        Work together
      • Create an email address
      • Store files online with kDrive
        Store my data
      • kDrive
      • Swiss Backup
      • Nas Synology
        Manage my organisation
      • Pay an invoice
      • Renew a product
      • Get Renewal Warranty
      • Become a partner
      • Become an affiliate
        Our current flagship products Web & Mail
      • mail service Email Service
        The mailbox that respects your privacy
      • Hosting Web Web Hosting
        Create and host your websites
      • Domain name Domain name
        Reserve your domain name at the best price
      • Pro Hosting
      • Cloud Server Cloud Server
        Create your websites using dedicated resources
      • public cloud Public Cloud (IaaS)
        High-Performance Cloud Infrastructure
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • Storage
      • kdrive kDrive
        Store, collaborate and share your files
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      • nas synology Synology NAS
        Hire a NAS in Switzerland with a fixed IP
      Quick actions
      Transfer a domain name Compare hosting offers Migrate email addresses Renewal Warranty Pay an invoice Guides and FAQs
      Case studies
      Read article
        All you need to ensure your presence on the internet.
      • Domain name Domain name
        Reserve your domain name at the best price
      • renewal warranty Renewal Warranty
        Secure your domains against loss and theft
      • Domain privacy Domain Privacy
        Protect your domains’ private data
      • DNS Fast Anycast FastAnycast DNS
        Boostez le temps d’acces de vos sites
      • Dyn DNS DynDNS
        Easily access your devices remotely
      • SSL Certificat SSL certificates
        Secure your websites with an EV or DV certificate
      Quick actions
      Transfer a domain name Launch a Whois search Compare domain prices Our tips
      Renew a domain name
        All you need for your sites, apps and email addresses. Web & Mail
      • kDrive website plus email Websites + Mail
        Create your websites and email addresses
      • mail service Email Service
        Create your email addresses with your domain
      • web hosting Web Hosting
        Create your websites (WordPress + 100 CMS)
      • Cloud
      • Cloud Server Cloud Server
        Create your websites using dedicated resources
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • public cloud Public Cloud (IaaS)
        High-Performance Cloud Infrastructure
      • High availibility Very High Availability
        Cloud infrastructure with custom SLA contract
      • Housing / Datacenter
      • Housing Housing
        Install your servers in our data centers
      • Protection / security
      • SSL Certificat SSL certificates
        Secure your websites with an EV or DV certificate
      Quick actions
      Compare hosting offers Migrate email addresses Renewal Warranty Guides and resources Renew a hosting
      Case studies
      Read article
        Boost your productivity with tools that respect privacy.
      • kdrive kDrive
        Store, collaborate and share your files
      • mail service Email Service
        The mailbox that respects your privacy
      • kmeet kMeet
        Organise your meetings online in complete security
      • kpaste kPaste
        Share and encrypt your sensitive information
      • ksuite My kSuite
        Control the brand image of your products
      Quick actions
      Migrate email addresses Import files from a different cloud Renewal Warranty Guides and FAQs Migrate from a different messaging service Renew
      Case studies
      Read article
        Backup and send your documents securely
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      • kdrive kDrive
        Store, collaborate and share your files
      • nas synology Synology NAS
        Hire a NAS in Switzerland with a fixed IP
      Quick actions
      Why store data with Infomaniak? Renewal Warranty Guides and FAQs
      Renew
        Keep in touch and communicate easily with your audience
      • newsletter Newsletter
        Send your newsletters at favourable rates
      • Guest Manager Guest manager
        Manage invitations to your events easily
      Quick actions
      Guides and FAQs
      Buying credits
        Organise your events with an approved ticketing system
      • online shop Online shop
        Create your ticketing service and sell tickets.
      • Access Control Access Control
        Easily control access to your events.
      • events portal Events portal
        Promote and purchase your tickets.
      • Promote and sell your tickets
        Festival
        Concert
        Theatre
        Sport
        Museum exhibition
        Funny
        Family
        Leisure activities
      Quick actions
      Prices and FAQs Sales, printing and control equipment Log in to my ticketing service
      Case studies
      Read article
        Broadcast your programmes and videos on a large scale
      • Streaming radio Streaming radio
        Create your online radio and monetise your live content
      • streaming video Streaming Video
        Create your online TV and monetise your webcasts
      • VOD and AOD VOD & AOD service
        Host and monetise your videos and podcasts
      Quick actions
      Guides and FAQs
      Renew
    • About us
      • Vision and values Our vision, our commitments
      • The team The teams behind our products
      • Infomaniak and the environment Our environmental commitments
      • Infomaniak is recruiting Want to join us? Apply now!
      • Press and communication All our resources at your disposal
      • Blog & news Follow and share our news
      • Partners Search for or become an Infomaniak partner
      quote image

      Choosing infomaniak means being committed to the economy of tomorrow. Sustainable, social and local: infomaniak’s values for 25 years.

      Boris Siegenthaler, Co-Founder and CSO

      quote image

      We cannot save the world by complying with the current rules because the rules need to be changed. Everything must change and this needs to start today.

      Alexandre Patti, Energy Manager

      quote image

      Don’t come and work here... you’ll never be able to leave!

      Thibaut, front-end developer

      quote image

      Infomaniak is an independent company committed to ecology, a sustainable economy and a privacy-friendly internet. We design and develop our infrastructures and cloud solutions from start to finish.

      quote image

      The best place to follow the continuous development of our products and our ethical and ecological vision of digital transformation.

      Partner programme

      Benefit from our know-how and grow your clientele

      Become a partner →

      The Infomaniak partners

      Search among more than 1000 partners

      See the partners →

      Call for tenders

      Call on our partners to help you with your project

      Create a call for tenders →
    • Support
      • FAQs 1000 FAQs, 500 tutorials and instructional videos
      • Documentation for developers Free access to our APIs for your projects
      • Contact us Via chat, phone or email.
    • Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
      Language
      • English
        • Français
        • Deutsch
        • Italiano
        • Español
      Is Staff => Ip => 44.192.25.113
      • EN
        • FR
        • DE
        • IT
        • ES
      Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
    • Sign up
    • Sign in
      • Workspace

        Webmail, contacts, calendar

      • Manager

        Managing Infomaniak products

    Knowledge base

    1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

    Knowledge base Transferring a website from one web host to another/Changing hosts/Joining Infomaniak

      Transferring a website from one web host to another/Changing hosts/Joining Infomaniak

      This step-by-step guide explains:

      • how to transfer a domain name to Infomaniak,
      • how to move a website to Infomaniak without interruption,
      • how to back up your old emails to manage them with Infomaniak.

      If you need help to transfer your site to Infomaniak, don't hesitate to call on our partners.

      1. Why use Infomaniak for your domain names, websites and email?

      • Expertise: Infomaniak has been hosting websites for over 20 years. We are a recognized worldwide player for hosting and online solutions. Infomaniak is the No. 1 hosting service provider in Switzerland in terms of revenue, and No. 2 in terms of the number of sites hosted.
      • Security: all our clients' data is hosted on servers located in Switzerland belonging to Infomaniak. Our solutions are systematically developed and maintained by our engineers in our offices in Geneva, Switzerland.
      • Support: with more than 1,000 articles and videos, our knowledge base allows our customers to immediately answer the vast majority of their questions, and our customer service is open from Monday to Saturday. We help our customers get the full potential from our products by telephone and email.
      • Responsible: Infomaniak is 100% committed to sustainable, responsible development through concrete actions, such as adopting the ISO 14001 standard, or creating the greenest datacentre in Switzerland. We offset 100% of the CO2 emissions that we generate through our activities and 100% of the energy we use is from renewable sources.
      • Passionate: we love what we do and are pleased to offer high-end solutions at affordable prices. We are continually improving and enriching our services, based on market trends and customer needs.

      By consolidating your domain names, websites and emails with Infomaniak, you simplify the management of your invoices and services. For example, linking a domain name to your website and your email address will be automatic. That way, you will not need to manually configure your DNS with another registrar.

      2. Transferring a domain name to Infomaniak

      The domain name is the address you enter in a browser to view a site, such as infomaniak.com

      It is possible to transfer a domain name from one registrar to another.

      These are the steps to follow to transfer a domain name to Infomaniak:

      1. log in with the registrar that currently manages your domain name
      2. get the transfer code from your current registrar for the domain name to be transferred (help)
      3. order the domain name to be transferredto Infomaniak
      4. during the transfer, be sure to keep the current DNS for the domain name
      5. enter the transfer code when prompted

      3. Moving a website to Infomaniak

      All the sites you visit are stored (hosted) with companies usually referred to as web hosts. If you already have a website, it is possible to entrust Infomaniak with the management of its hosting without interrupting the operation of your current site and without inconveniencing your loyal visitors :)

      Here are the steps to take in order to move your current site to Infomaniak:

      1. using a FTP program, back up all the files on your site with your current web host
      2. back up your MySQL databases if you use any
      3. order the Infomaniak hosting of your choice with the current domain name of your website
      4. create a FTP account via our Manager (help)
      5. using a FTP program, send the website files that you saved in step 1 in your hosting's Web folder (you can also use our FTP Manager (help) to upload a .zip of your data and unzip everything from the tool)
      6. from our admin console, create a new MySQL database with a user who has full rights to the database (help)
      7. from our Manager, import the backup of your database to the database that has just been created (help)
      8. in the configuration file of your web app (WordPress, Joomla, Drupal, etc.), adapt the following information based on the settings shown in our Manager (help):
        • the database name
        • the database server
        • the database username
        • the database user's password
      9. test your website using the preview address (help)
      10. don't forget to follow chapter 5 of this guide to redirect your domain name to your new hosting!

      Warning: the procedure described is only valid if the domain name does not change. If this is not the case, you should make the necessary adjustments to your MySQL databases, if you use them. Steps 2, 6, 7, and 8 are not necessary if your site does not use a database.

      4. Move the management of your emails to Infomaniak

      By entrusting the management of your emails to Infomaniak, you can have an Infomaniak Mail account.

      Infomaniak Mail is a complete online solution for reading and managing your emails, contacts, diaries, tasks and Internet favourites online. It also allows you to synchronize your contacts and diaries with a smartphone, a tablet or a messaging software.

      Here are the actions required to have your emails managed by Infomaniak:

      1. If necessary, order an Email Service (help)
      2. Via the Manager, create the desired email addresses (help)
      3. Use our synchronization tools (syncimap/imapsync) to copy and repatriate the content of the old email address to the new one, box by box or in batches (help)
      4. Configure your Infomaniak Mail account (help) or your webmail software with your new addresses (help)
      If Infomaniak Mail is used:
      1. Import contacts in the address books (help) and import a calendar to the Infomaniak Mail calendar (help)
      2. Configure the synchronization of the contacts and agendas with your smartphone / tablet (help)

      5. Enabling your new hosting

      Now, you just need to point your domain name to the Infomaniak hosting:

      1. open the Manager (manager.infomaniak.com)
      2. go to Domain name
      3. click on the domain name concerned
      4. in the left side menu, click on Managing DNS
      5. click on DNS Servers
      6. click on Change DNS servers
      7. tick the Infomaniak DNS servers box and click on Confirm

      6. Wait up to 48 hours and then cancel your old services

      Updating the DNS for your domain name can take up to 48 hours. It is therefore possible that your domain will still point to your old web host during this period.

      Once that time has elapsed, don't forget to terminate your services (email, website hosting, etc.) with your old hosting service provider.

      Congratulations :) Your site and your email is now hosted with Infomaniak.

      Thank you for your trust.

      And after that?

      Install a SSL certificate on your site in order to secure your connections: https://www.infomaniak.com/en/support/faq/2027
      Discover our other products: https://www.infomaniak.com/en/support/faq/2190



      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Display all FAQs for this product

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press space Infomaniak blog

      Support

      Assistance 7/7 Knowledge base Documentation API REST

      Partnerships

      Affiliate program Create a call for tenders Become a reseller

      Ecology

      Green hosting Certificates & award

      Follow our development

      The email entered is invalid

      ©Copyright 2022 Infomaniak
      Contracts - Data Protection - Site map

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press space Infomaniak blog

      Support

      Assistance 7/7 Knowledge base Documentation API REST

      Partnerships

      Affiliate program Create a call for tenders Become a reseller

      Ecology

      Green hosting Certificates & award

      Follow our development


      ©Copyright 2022 Infomaniak
      Contracts - Data Protection - Site map
      Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.