Knowledge base

1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!

Change the mobile phone number linked to the Infomaniak account

Update 03/23/2026

This guide explains how to change the mobile phone number (used in case of forgetting the password to access your Manager) of your Infomaniak account (= user account).

 

Preamble

 

Change the mobile phone number

To change the phone number associated with your Infomaniak account:

  1. Click here to access the security information management on the Infomaniak Manager.
  2. Click on Modify in the Recovery Phone box:
  3. Enter the country code corresponding to your country and the new mobile phone number.
  4. Enter your Manager login password.
  5. Click the Next button to save:

Note: it is possible for an administrator within the Organization to block users from requesting a password reset by SMS:

In this case, it is the recovery email that will be used and no longer the phone number specified above.


Has this FAQ been helpful?