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Unlink a domain name linked to the Mail Service

This guide explains how to remove additional designations from an existing Mail Service (everything that comes after the @ sign in your email address), by detaching its linked domain names.

 

Preamble

  • Once removed, the domain name is available again to order a new Mail Service or to be attached to another existing Mail Service.
  • It should also be noted that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has no effect on its addresses. You need to act on the domain name.

 

Remove the linked domain

Prerequisites

  • Have dissociated the synonymous domain name from the main domain name if there was an association previously.
  • Have defined the domain name to be detached as a secondary domain (instead of a main) — this reversal can be done by following this other guide in the chapter named "a" from point 3 onwards.

To detach a domain name from your Mail Service:

  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the product in question:
  3. Click on Domain Management in the left sidebar:
  4. Click on List of Domains Linked to the Service in the left sidebar.
  5. Click on the icon to the right of the domain name to be detached.
  6. Click on Detach the Domain (see prerequisites above if the item is not offered):
  7. Confirm the detachment:

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