This guide explains how to order an Infomaniak product for which you are entitled to a discount or free offer (promo code or free offer already confirmed by one of the Support agents).

Introduction

• In some cases (for example, a special offer for customers migrating their data from a competitor that is discontinuing its services), you may be entitled to a discount code (partial discount or equivalent to the total purchase price) that allows you to order hosting, email addresses, etc.
• Do you not have a promo code? Discover Infomaniak's free offers!

Using a deal / promo code

A promo code is used at the end of an order placed in the Infomaniak shop, which allows you to purchase new products such as Swiss Backup:

1. First, choose the desired payment method.
2. Enter the promo code.
3. Click the Apply button.

Repeat for additional promo codes if you have several (and therefore if you have several corresponding products in the cart):

Using a free offer

To order a product as part of a free offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the type of product for which you received a free offer (and if necessary, click on Back... in the left-hand menu).
3. Click on the Order button (usually a shopping cart icon) or go to the Infomaniak Shop.
4. When the order summary appears, activate the free offer using the drop-down menu displayed next to the relevant product.
5. Complete the order.

If you encounter any problems:

• Make sure you are logged in to the correct Organization in the Manager.
• Verify that you ordered the correct product, the one for which the free offer was generated.