This guide explains how to order an Infomaniak product for which you benefit from a discount or free offer (promo code or free offer already confirmed by one of the Support agents).

Preamble

• In some cases (for example, a special offer for customers moving their data from a competing host that is discontinuing its services), you may benefit from a discount code (partial discount or equivalent to the total purchase price) allowing you to order hosting, email addresses, etc.
• Don't have a promo code? Discover Infomaniak's free offers!

Using a deal / promo code

A promo code is used at the end of an order placed in the shop allowing the purchase of new products such as Swiss Backup for example:

1. First, choose the desired payment method.
2. Enter the promo code.
3. Click the Apply button.
   • Repeat for additional promo codes if you have several (and therefore if you have several corresponding products in the cart):
     
     

Using a free offer

To order a product as part of a free offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the type of product for which you have received a free offer (then, if necessary, click on Back... in the left sidebar menu).
3. Click the Order button (usually a shopping cart icon) or go to the Shop.
4. When the order summary appears, activate the free offer using the dropdown menu displayed next to the product in question.
5. Complete the order.

In case of a problem

• Check that you are connected to the correct Organization on the Manager.
• Check that you have ordered the correct product, the one for which the free offer was generated.