This guide explains how the Infomaniak administration interface named Manager https://manager.infomaniak.com works.

Preamble

• The Manager is Infomaniak's interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative and billing aspects, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account (with a login ID) and an Organization is automatically created at this time.

For an individual, the Organization's name will generally consist of their first and last name, while for a company, it is generally the company's name or legal name.

Once the Organization has been created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. The other users can have…

• … with all rights and therefore be administrator of the Organization
• … limited rights (access to specific products)
• … with or without billing rights

2. The other Organizations will be able to…

• … contain other products unrelated to the other Organizations
• … have their own users who will not have access to the other Organizations

The concept of Organization is particularly interesting for people who need to manage multiple products for different clients. For example, one could imagine a webmaster having to administer the products of 3 different companies, each with its own Organization containing their respective products. By adding the webmaster or partner as an administrator of their Organization, the latter can easily switch from one account (Organization) to another to manage the different products of the 3 companies without having to log in and out each time. Indeed, they will use a unique login identifier.

Browse and access products

There are several ways to access your products once you are logged in to the Manager.

Here are the different navigation methods to access, for example, the list of your hostings (where your sites are located):

1. or click on the icon ‍ at the top right of the interface and select Hosting (under Products):
    
   
    
2. or navigate using the left sidebar to Web and Domain then to Hosting:
     
   
    
3. or click in the center of the homepage on Hosting (under Web and Domain):
     
   

An additional way is available in the most recent FAQs: simply click on the link indicated in the guide to go directly to the type of product in question. All you have to do is click on the name assigned to your product (for example domain.xyz when you arrive on the page managing your domain names).

Display the online tutorial

Click on the icon at the bottom right to get the visual guide presenting the main sections of the Manager:

Troubleshoot an issue on the Manager

Unable to log in?

Refer to this other guide.

The product you are looking for is not visible or is greyed out?

You are probably not in the correct Organization or user account. Check and change the Organization (if your user allows it) or log back in to a completely different user account.

A click on the product name has no effect?

Do not click in the selection boxes, otherwise nothing will happen (except for selecting for a possible batch operation), but directly on the name assigned to the relevant product:

Is the desired operation not possible or is it displayed as greyed out?

Your user may no longer have sufficient rights within the Organization. Try to learn more with this other guide (or this one if it concerns actions related to email).