This guide explains how the Infomaniak service administration interface, called Manager, works: https://manager.infomaniak.com.

Introduction

• The Manager is the Infomaniak interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative section, billing, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be prompted to create an account (with a login ID), and an Organization is automatically created at this time.

For an individual, the name of the Organization will generally consist of their first and last name, while for a company, it is generally their name or company name.

Once the Organization has been created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. Other users can have…

• … all rights and therefore be administrators of the Organization
• … limited rights (access to specific products)
  • … with or without billing rights

2. Other Organizations can…

• … contain other products that are not related to the other Organizations
• … have their own users who will not have access to the other Organizations

The Organisation concept is particularly useful for individuals who need to manage multiple products for different clients. For example, imagine a webmaster who needs to administer the products of three different companies, each with its own Organisation containing their respective products. By adding the webmaster or partner as an administrator of their Organisation, they can easily switch between accounts (Organisations) to manage the different products of the three companies without having to log in and out each time. They will use a single login ID.

Navigating and accessing your products

There are several ways to access your products, for example, the list of your hosting accounts (where your websites are located), once you are logged in.

Can't find your products?

If you are on an interface where your hosting products are not displayed, you are probably on kSuite; click on the ‍ icon in the top right corner of the interface to switch between the kSuite apps (Mail, for example) and the Manager:

If you still can't find them, check the currently displayed Organisation…

Navigating within the Infomaniak Manager

You can navigate using the left-hand menu by clicking on Web & Domain and then on Hosting:


 

You can also click in the center of the homepage on Hosting (under Web and domain):

Another option is available in the FAQs: simply click on the link (example) provided in the guide to go directly to the relevant product type.

All you need to do is click on the name assigned to your product (for example, domain.xyz when you reach the page for managing your domain names).

Display the online tutorial

Click on the icon in the bottom right corner to access the visual guide again, which presents the main sections of the Manager:

Troubleshooting in the Manager

Unable to log in?

Refer to this other guide.

The product you are looking for is grayed out or invisible?

You are probably not in the correct Organization or user account if your usual products are not visible. Check and change the Organization (if your user allows it) or re-log in to a different user account.

Clicking does not load the desired page?

Do not click in the checkboxes for the products, as nothing will happen (except for selecting them for a possible batch operation). Instead, click directly on the name assigned to the product:

Is the desired operation not possible or displayed in gray?

Your user may not have sufficient rights within the Organization, or may no longer have them. Try to find out more with this other guide (or this one if it concerns actions related to email).