Difference between Infomaniak identifiers

This guide details the different identifiers that you will be required to use with Infomaniak, and what happens if one of the passwords is changed.

Identifiers relating to...

... 1: your Infomaniak user account

Suppose you have an email address provided by your Internet provider at home:

famille.munster@la-fibre.xyz with a password that is Am3L-93Kd

You register with Infomaniak on a personal basis (individual).

You must therefore fill in your contact details, including your email address, and choose a password for your Infomaniak account:

famille.munster @la-fibre.xyz / 63! iGm877

You get access to the https://manager.infomaniak.com interface with these identifiers chosen by you.

... 2: your new email address

Later, from the https://manager.infomaniak.com interface, you acquire an email address:

compta@entreprise-familiale.xyz with a password that is zZ!077rw

What is the difference between these 2 identifiers?

You can use the email address created above in any email application on a computer or smartphone by entering the couple  compta@ entreprise-familiale .xyz / zZ!077rw

On the other hand, to consult this email address via webmail (= Webmail Infomaniak on the Internet: https://mail.infomaniak.com/) you must always use your identifier originally created, that of the Infomaniak account: famille.munster @ la- fibre.xyz/63!iGm877 (or don't create the "for yourself" email address ) .

What if one of the passwords is changed?

If the Am3L-93Kd password of your original personal email address famille.munster@la-fibre.xyz is changed, obviously there will be no impact on Infomaniak.

If the password 63!iGm877 of your Infomaniak account (which has the username famille.munster@la-fibre.xyz ) is changed, you simply need to connect to the Infomaniak interface with this new password. You will continue to see and access the same products ( for security , you may be asked to confirm the password zZ!077rw of the email address compta@entreprise-familiale.xyz - which does not will not have changed).

If the zZ!077rw password  of the compta@ family-business .xyz email address is changed, you will have to specify this new password wherever you entered it (e-mail applications, Webmail, etc.).

When are passwords unified?

Suppose that within the Mail Service that you have in your Infomaniak account, you create a second email address named julie@entreprise-familiale.xyz (password CALif8-F0u ).

If then an Infomaniak account

• is created with the same title (julie@entreprise-familiale.xyz - password doesn't matter)
• is the only account to consult the email address julie@entreprise-familiale.xyz via webmail
• has the rights to change the password of the email address

the unification of the password will be proposed when you proceed to modify the password of the email address from the Infomaniak account in question.

To remember

In summary, you have:

• 1 identifier (in the form of an email address) and 1 password to access
  • at webmail  https://mail.infomaniak.com/
  • to the Manager https://manager.infomaniak.com/

• 1 password for each email address hosted at Infomaniak

These two pieces of information can be identical or not according to your choice or according to whether it has been unified or not. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you).

And the other identifiers?

Acquiring other products involves obtaining other credentials such as those for FTP, MySQL, SSH, WebDav connections, etc. but they are entirely independent of the 2 types of identifiers described above.