This guide details the two main types of identifiers. They are distinct, even if the address format may be identical.

Infomaniak Account vs. Email Address

Here is a summary of these 2 types of identifiers:

What to do if you have connection problems?

There is no need to contact Infomaniak Support (which does not have access to any of your passwords)…

• Problem with the Infomaniak account? Reset the account password.
• Having trouble with your email address? Reset your email password.

Explanation

1. As with many other online services, you registered with Infomaniak using a personal email address.
2. This personal email address serves as your login ID when you want to access Infomaniak services.
3. This login ID has its own password (defined when you created your Infomaniak user account – your personal email address, see above).

There is no connection between…

• … this login ID/password pair described in points 1/2/3 above…
• … and the email addresses that you created or obtained later from Infomaniak.

A connection could exist if the address is identical (for example, you registered with the email address toto@abc.xyz and you also manage this same email address with Infomaniak), but even in this case, the password will most likely be different – once for the login ID toto@abc.xyz and once for the email address toto@abc.xyz.

Other login IDs?

Acquiring other Infomaniak products involves obtaining other login IDs, such as those required for FTP, MySQL, SSH connections, etc., but these login IDs are entirely independent of the two types described above.