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Resolve a Site Creator / Domains issue
Update 03/06/2026
This guide helps you resolve configuration errors if you encounter difficulties linking your domain name to Site Creator.
Common issues and solutions
Identify the current status of your domain to apply the corresponding solution:
| Domain status | Recommended solution |
|---|---|
| Managed by another provider (external) | Order a DNS zone or transfer the domain to Infomaniak |
| Already associated with a site or defined as alias (synonym) | Delete the existing site or disassociate the domain |
| Currently using a dedicated IP address | Uninstall the dedicated IP |
| Protected by a SSL certificate (Self-signed, DV or EV) | Uninstall the certificate |
| Insufficient permissions on the hosting | Modify access rights |
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