This guide explains how to obtain your email address(es) from the Swiss host Infomaniak.

Preamble

• Except for certain free offers, an email address at Infomaniak is always created within a Mail Service, and this Mail Service revolves around a personalized domain name that must exist and be configured for the email to work.
• Example: you want the address jean.dupont@domain.xyz then you need to:
  1. Own the domain name “domain.xyz”.
  2. Get a Mail Service “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com (read below), preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an address that already exists in all cases).
• If the corresponding domain name is already registered with an external registrar, you will need to enter the correct MX record in the DNS zone if necessary.

Order email addresses at Infomaniak

Before or after your registration:

• Click here to choose the offer that suits you and follow the process to start using the email services.
• Once the Mail Service is ordered, you will be able to create email addresses and associated passwords.

Add an additional Mail Service

To add a new Mail Service (to get new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the shopping cart icon above the displayed table:
   

Increase the number of available email addresses on an existing Service Mail

To increase the quota of available addresses if necessary, refer to this other guide.

Once the Mail Service is activated

• Create your email addresses.

• Set up your emails on your computer and devices.

• Sync your contacts & calendars on your devices.

• Retrieve the content (including that from another provider).