This guide explains how to replace the main domain name associated with a Mail Service in case you wish to modify the spelling of everything that comes after the at sign @ in your email address (= the domain name).

Preamble

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails in Mail (since the email address will continue to exist, e.g. "info@first-domain.xyz" will become "info@new-domain.xyz" without modifying its content). Indeed, it is not possible to simply modify the spelling of the domain name in question; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name. <li>To simply add an additional domain name, refer to <a href="https://faq.infomaniak.com/2097" target="_blank">this other guide</a>.</li> <li>To modify the part of your email address that comes before the at sign <code>@</code>, refer to <a href="https://faq.infomaniak.com/2263" target="_blank">this other guide</a>.</li> <li>Note also that you can rename your product (<a href="https://faq.infomaniak.com/2803" target="_blank"><span>example</span></a>) on the Infomaniak Manager, but changing the name of a Mail Service has no impact on its addresses; you need to act on the domain name.</li>
• Modify the domain name of the Mail Service

Prerequisites

• Have the new domain name (if necessary, create it beforehand).
• Refer to the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is linked to your Mail Service).

Once the new domain name is ready to be used in place of the old one, you need to add it to the Mail Service and then perform a reversal:

<li><a href="https://manager.infomaniak.com/v3/ng/products/ksuite/service-mail" target="_blank">Click here</a> to access the management of your product on the Infomaniak Manager (<a href="https://faq.infomaniak.com/1990#nav" target="_blank">need help?</a>).</li>

Click directly on the name assigned to the product in question.Click on Domain Management in the left sidebar

Click on Domains linked to the service in the left sidebar.

Click the blue Add a linked domain button:

1. It is possible to:
2. Search for an existing domain within the organization to which you are connected; this will link and automatically update the DNS zone of the added domain.
   
3. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is elsewhere).
4. Purchase a new domain name (read the prerequisites above).
   

5. a: The domain exists at the Organization level

   1. <p>Before proceeding, make sure to <a href="https://faq.infomaniak.com/1998" target="_blank">dissociate the domain name</a> if it had been defined as an alias domain previously.</p>
   2. Click on the proposed domain name:
   3. Click on the blue Link this domain button:

   

Click on the ⋮ icon to the right of the new added domain name.

1. Confirm the reversal and wait for the operation to complete.
   
2. Click on the ⋮ icon to the right of the old domain name.
   
3. Click on Unbind domain:

Confirm the unbinding.

1. It's done, the Mail Service now responds to a new domain name.
2. b: The domain exists but elsewhere
3. Enter the domain name that will replace the current one.
   
4. Activate the DNS entry update (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).

If the point 2 above is active, then activate the replacement of any existing entries.

Activate the domain name reversal (to avoid additional steps as in the point "a" above).

1. Click on the blue button Bind this domain:
2. Wait for the operation to complete.
3. Click on the ⋮ icon to the right of the old domain name.
4. Click on Unbind domain:
5. Cliquez sur le bouton bleu Lier ce domaine:
   
6. Patientez le temps de l'opération.
7. Cliquez sur l'icône ⋮ à droite de l'ancien nom de domaine.
8. Cliquez sur Délier le domaine: