Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Import a VOD/AOD media
This guide explains how to upload new media to an Infomaniak VOD/AOD space. Refer to this other guide if you wish to replace an already imported media.
Add and encode a new media
To upload a media to be encoded and streamed from your VOD space:
- Click here to access the management of your product in the Infomaniak Manager (need help?).
- Click on the name of the product concerned:

There are several ways to import your media:
- From the homepage (dashboard of the VOD/AOD space):

- From the Media page:
- Click on Media in the left sidebar:

- Click on Media management in the menu.
- Create or access an import folder if necessary:

- Click on Media in the left sidebar:
From this page, several options are available to you:
- Click on the blue Import media button:

- Choose a sending method:

- Import from device (maximum limit per file:
50 Go)
Allows you to select a file from your hard drive or external support:
- Import via FTP (no size limit, but depends on the available disk space)
Activate TLS mode in your FTP software. The parameters and management of FTP users are customizable from the page:
If you are using an editing software that supports FTP publishing (such as Adobe Premiere), you can export directly to the VOD space. Encoding will start automatically. Otherwise, use an FTP client such as FileZilla. - From an external site (maximum limit per file:
40 Go)
Allows you to enter the URL of an online hosted media, including password-protected:
- Import from device (maximum limit per file:
Another method is to use the Infomaniak API (maximum limit per file: 40 Go). The documentation is accessible in the left sidebar, under API:
Supported formats
Supported file types:
- Video:
3gp,asf,avi,f4v,flv,m2ts,m2v,m4v,mkv,mov,mp4,mpeg,mpg,rm,ts,webm,wmv - Audio:
aac,flac,m4a,mp2,mp3,ogg,tta,vob,wav,wma
Link to this FAQ: