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Re-initiating a failed domain name transfer
This guide explains how to restart the transfer of a domain name in the event of a failure.
When the transfer of a domain name fails, you will receive an email with the possible reason for the problem. The message also contains a link to revive the transfer request without paying the costs of the transfer again.
To manually restart the transfer of a domain name:
- Open the manager (manager.infomaniak.com)
- Go to Domain name
- Click on the domain name in question
- Carefully follow the instructions displayed against a red background at the top of the dashboard