This guide explains how to revert to a previous state in the file organization of your kDrive, especially if changes have been made and you have lost track.

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Introduction

• The restore or Rewind function allows you to revert to a previous state, like a time machine, and restore the order of the files of your choice or your entire kDrive up to 3 months ago (related to the file version retention period).
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.‍
• The restoration may take several minutes, during which kDrive will be inaccessible to all users, depending on the volume of data to be recovered.
• No action is performed on permissions and sharing.

Accessing the kDrive Restore Tool

Prerequisites

• You must be Administrator or Legal Representative‍ within the Organization.

To open the restore interface:

1. Click here to access the Infomaniak kDrive web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon ‍ in the top right corner.
3. Check or select the kDrive concerned in the drop-down menu on the left-hand menu.
4. Click on Restore:
   
5. Read the information on the screen and then click the button to start:
   
6. Read the information in the pop-up window and then click the button to confirm.
7. Choose what will be affected by the rollback (the entire kDrive or only a part of it, and if applicable, for which user).
8. Click on Continue:
   
9. Choose the date to revert to (maximum 3 months / 90 days).
10. Click on Continue:
    
11. Run the analysis in the next step, and determine the next steps based on the proposed result (and if a rollback does not produce any results, the analysis will indicate this to you):
    
12. A final security request will appear before the restore begins.

After the operation, an email is sent and a notification is displayed on the online kDrive.

Analysis report

An administrator viewing a report of a restore initiated by another administrator will not see all the information related to the personal folder of the administrator who initiated the restore:

In the analysis report view, the data is listed and grouped according to its current location before the rollback.

In case of conflict

At the root of the administrator's kDrive (or the user concerned), a folder named "Restore (date and time)" will be created, containing a subfolder with the conflicting files called "Conflict" and another folder for the files that currently exist in the target location, called “Later elements”: