This guide explains how to revert the file organization in your kDrive, especially if moves have occurred and you have lost track.

Preamble

• The restore or function Rewind allows you to go back to a previous state, like a time machine, and restore the order of your chosen files or your entire kDrive up to 3 months ago.
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.
• Restoration may take several minutes, during which kDrive will be inaccessible for all users, depending on the volume of data to be recovered.
• No action is taken on rights and shares.

Access the kDrive restore tool

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To open the restore interface:

1. Click here to access the Infomaniak kDrive web app (online service kdrive.infomaniak.com).
2. Click on the Settings icon at the top right.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Restore:
   
5. Read the on-screen information, then click the button to start:
   
6. Review the information in the modal that appears, then click the button to start.
7. Choose what will be affected by the rollback (the entire kDrive or just a part, and if applicable, for which user).
8. Choose the date to revert to (maximum 3 months / 90 days).
9. Start the analysis and determine the next steps based on the result (if a rollback produces no results, the analysis will indicate this).

After the operation, an email is sent and a notification is displayed on the online kDrive.

Analysis Report

An administrator viewing a report of a restoration initiated by another administrator will not see everything related to the personal folder of the administrator who initiated the restoration:

In the analysis report view, the data is listed and grouped by the current location before the rollback.

In case of conflict

At the root of the kDrive of the administrator who performed the operation (or the user concerned) a folder "Restore (date and time)" will be created containing a subfolder with the conflicting files called "Conflict" and another folder for the files currently in the target called "Later Items":