This guide explains how to revert the organization of your kDrive files, especially if changes have been made and you have lost track.

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Preamble

• The restore or Rewind feature allows you to revert to a previous state, like a time machine, and restore the order of your chosen files or your entire kDrive up to 3 months back (linked to the file version retention period).
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.
• The restoration may take several minutes, during which kDrive will be inaccessible for all users, depending on the volume of data to be recovered.
• No actions are performed on permissions and shares.

Access the kDrive restore tool

Prerequisites

• Be Administrator or Legal Representative within the Organization.

To open the restore interface:

1. Click here to access the Infomaniak kDrive Web app (online service ksuite.infomaniak.com/kdrive).
2. Click on the Settings icon in the top right corner.
3. Check or select the relevant kDrive in the dropdown menu of the left sidebar.
4. Click on Restore:
   
5. Read the on-screen information, then click the button to start:
   
6. Review the information in the modal that appears, then click the button to confirm.
7. Choose what will be affected by the rollback (the entire kDrive or just a part, and if applicable, for which user).
8. Click on Continue:
   
9. Choose the date to revert to (maximum 3 months / 90 days).
10. Click on Continue:
    
11. Launch the analysis in the next step, and determine the next steps based on the proposed result (and if going back does not produce any result, the analysis will indicate it):
    
12. A final security request will appear before the start of the restoration.

After the operation, an email is sent and a notification is displayed on the kDrive online.

Analysis report

An administrator who consults a report of a restoration initiated by another administrator will not see everything related to the personal folder of the administrator who initiated the restoration:

In the analysis report view, the data is listed and grouped by the current location before the rollback.

In case of conflict

At the root of the kDrive of the administrator who performed the operation (or for the user concerned) a folder "Restoration (date and time)" will be created containing a subfolder with the conflicting files called "Conflict" and another folder for the files currently in the target called "Later items":