This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software can interfere with your synchronization.

Preamble

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with software solutions for antivirus, VPN, or cleaning.
• This can result in the inability to synchronize files correctly or to use kDrive.
• In case of a problem, you must therefore manage to authorize kDrive within these applications and whitelist at least two essential components:
  1. kDrive.exe
  2. kDrive_client.exe

Authorize kDrive on…

… macOS

1. Open System Preferences
2. Click on Security or Security and Privacy
3. Select the firewall
4. Click the lock icon in the preferences pane and then enter an administrator name and password
5. Click the Firewall Options button
6. Click Add an application (+)
7. Select the applications (read the preamble) for which to authorize incoming connection privileges
8. Click Add
9. Click on OK

... Windows 10

1. Open the Start menu
2. Click on Settings
3. In the search field Find a setting type Firewall
4. Click on Windows Firewall
5. On the left click on Allow an app or feature through Windows Firewall
6. Now the windows Allowed apps will appear
7. Click on the button Change settings
8. Check the boxes next to the apps you want to allow through Windows Firewall (read the preamble)
9. Do not forget to also check the boxes under the network type that will allow this communication (private or public)
10. Click on OK to save your new settings

... Windows Defender

1. Open Windows Defender from the notification area
2. Select Virus and threat protection
3. Open virus and threat protection settings
4. Scroll down and select Add or remove exclusions in the Exclusions section
5. Click on Add an exclusion
6. Add the files (read the preamble)
7. Confirm the selection

... Avast

1. Open the Avast user interface from the notification area
2. Open Settings
3. Choose General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add the files (read the preamble)
7. Confirm the changes and enable real-time protection

... AVG

1. Refer to this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

… Avira

1. Right-click the Avira icon in the notification area and disable real-time protection
2. Expand Avira from the notification area
3. Click on Add-ons
4. Select Settings from the context menu
5. Open PC protection then Scan
6. Select Exceptions then Add
7. Add the files (read the preamble)
8. Go back to PC protection and expand real-time protection
9. Click on Exceptions then Add
10. Add the files (read the preamble)
11. Confirm the changes and enable real-time protection

… Bitdefender

1. Refer to this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

… CCleaner

1. In CCleaner, click on the Options icon
2. Click the Exclude
3. Click Add
4. Add the files (read the preamble)

... CleanMyMac

1. Click View details in the module analysis summary screen
2. Review the items displayed in the detailed results screen
3. Click the items to hide while holding down the Ctrl key
4. In the context menu, select Add to exclusion list
5. Add the files (read the preamble)

... ESET

1. Open ESET from the notification area
2. Press F5 to open the advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click Add… in the right pane
6. Add the files (read the preamble)
7. Confirm changes and reactivate real-time protection

... Kaspersky

To reduce problems related to the use of kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from the analysis:

If the problem persists, uncheck the box (3) below:

... Malwarebytes

1. Open Malwarebytes
2. Select Settings
3. Choose Malware Exclusions
4. Click on Add a file to exclude a file
5. Add the files (read the preamble)
6. Confirm the selection and run the program

... McAfee

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

... Norton

1. Refer to this other guide by selecting the files (read the preamble) to exclude kDrive.

... NordVPN

Check within NordVPN and more specifically in Anti-menaces Pro (Threat Protection) the list of recent files supposed to be malicious in order to authorize the kDrive files.