This guide explains how to transfer your domain name from another provider to Infomaniak. You remain the owner of your domain name and manage it easily and at a lower cost.

Prerequisites

• Check that the domain name is transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's contact details, admin/tech contacts)
  3. domain unlocked
• Save the different records (A / MX / TXT, etc.) contained in your domain if you will keep other services after the transfer than those of Infomaniak.
• This involves transferring a domain name that you own with a provider other than Infomaniak, so that the future management of this domain is done with Infomaniak.
  • This is not an internal transfer from one holder to another and the code to be obtained is not a code for an internal transfer with your current provider.
  • Instead, obtain the authorization code.
  • The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.
• Here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (formerly Google Domains)
  • IONOS (formerly 1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (formerly Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (formerly Switchplus)
  • Special cases:
    • .BE domain names
    • .LU domain names

Transfer the domain to Infomaniak

Once the prerequisites above are validated:

1. Order the domain name to be transferred at Infomaniak.
2. Enter the authorization code (see prerequisites above) when prompted during the order process.
3. Refer to the DNS chapter below and, if necessary:
   1. Run a DNS diagnostic to verify the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Bulk transfer of multiple domains

Once the prerequisites above are validated:

1. Order the domain names in one go via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for .FR, Afnic sets a transfer period of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to object to the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (see below) can take up to 24 hours.

DNS configuration (before, during, after)

• Before the transfer, your domain name is linked to various services (Mail, Web...) through its DNS.
• While the transfer is in progress, you will no longer be able to modify the DNS configuration until the transfer is complete.
• Since it can sometimes be difficult to know when this occurs, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com before transfer and you will only work with Infomaniak for all email, web hosting, etc…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS, for example ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only moving the domain name while continuing to work with different services other than Infomaniak…
   • …then carefully note the information in your current DNS zone (A records, CNAME, etc.) because Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you don't know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS such as ns11.infomaniak.com and ns12.infomaniak.com before transfer…
   • …then you don't have to do anything except choose our DNS when prompted during the transfer.

Do you want to transfer services such as your sites or email addresses? Check out this other guide.