This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Add the email address to the application

Prerequisites

• Create the email address (❓: help my kSuite | Mail Service/kSuite).
• Create a device password (❓: help my kSuite | Mail/kSuite Service).
• Verify that the domain is configured correctly (❓: help).

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Add an account:
   
4. Click on Manual configuration.
5. Click on Next:
   
6. Click on POP / IMAP.
7. Click on Next:
   
8. Check and complete any missing information (❓: help).
9. Click on Additional settings:
   
10. Click on the Outgoing server tab.
11. Click on My outgoing server requires authentication.
12. Click on the Advanced tab:
    
13. Replace the port number with the correct information and enable SSL.
14. Click OK:
    
15. Click on Next:
    
16. Click on Close:
    
17. Click on Finish:
    
18. That's it, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (❓: help).
• Password = the password generated for the email address you want to access (❓: help my kSuite | Mail/kSuite Service).
• Mandatory authentication for sending emails:
  • Enable it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL / TLS, for example).

In case of a problem

Ensure that the Mail service is configured optimally (❓: help).

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Consult the solutions provided in this other guide regarding email in general.
• This other guide focuses specifically on Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.