This guide explains how to link your Shopify site to the Mail Service managed by Infomaniak.

⚠️ Important

It is strongly discouraged to use Shopify as a domain name manager if you want to use the Infomaniak Mail Service.

• Shopify imposes a technical limit of 255 characters on DNS records.
  • This prevents you from correctly adding the Infomaniak DKIM key, which is essential to guarantee the deliverability and security of your emails.
• Shopify does not allow you to modify the name servers (NS).
  • You cannot therefore delegate the management of the DNS zone to Infomaniak, which prevents the complete and compliant implementation of your mail service.
  • In practice, this means that you risk problems sending or receiving emails, as well as a degradation of your domain's reputation (emails marked as spam, unauthenticated, etc.).

For all these reasons, using a Shopify domain is not recommended with the Infomaniak mail service.

If needed, call the technical support of the provider in question so that they can help you set up the information specified below; Infomaniak will not be able to help you further:

1. Paste the MX record for Infomaniak:
   • In order for the email to work correctly and for email traffic to be routed properly, the Infomaniak MX record must be entered in your Shopify account:
   • Refer to this other guide for the steps to follow.
   • Save the changes.
   • Any DNS addition/modification may take up to 48 hours to propagate.
2. Paste the SPF record for Infomaniak using a TXT record:
   • SPF is a verification method that ensures that an email is sent by the sender it claims to be, which helps to combat spam and fraudulent emails.
   • It is essential to add the Infomaniak SPF record v=spf1 include:spf.infomaniak.ch -all in your Shopify interface.
   • To do this, follow the steps detailed in this other guide.
   • Any DNS addition/modification may take up to 48 hours to propagate.
3. Also, check for the presence of a DKIM record if you are still experiencing sending issues.
   • Unfortunately, it seems that Shopify is not updating to meet current standards regarding DKIM entries, which prevents you from configuring the entry provided by Infomaniak. According to these messages, Shopify's customer service has been aware of this issue for several months. If your domain name or its DNS zone is hosted with them, it is recommended that you transfer it to Infomaniak as described above.