This guide explains how to link your Shopify site to the Mail service managed by Infomaniak.

⚠️ Important

It is strongly discouraged to use Shopify as a domain name manager if you wish to use the Infomaniak Mail Service.

• Shopify imposes a technical limit of 255 characters on DNS records.
  • This prevents the correct addition of the Infomaniak DKIM key, which is essential to guarantee the deliverability and security of your emails.
• Shopify does not allow you to modify the name servers (NS).
  • Therefore, you cannot delegate the management of the DNS zone to Infomaniak, which prevents the complete and compliant implementation of your email service.
  • In practice, this means that you risk problems sending or receiving emails, as well as a degradation of your domain's reputation (emails marked as spam, unauthenticated, etc.).

For all these reasons,using a Shopify domain is not recommended with the Infomaniak mail service..

If needed, call the technical support of the provider in question so they can help you set up the information specified below; Infomaniak will not be able to assist you further:

1. Paste the Infomaniak MX record:
   • In order for email to function correctly and for email traffic to be routed properly, the Infomaniak MX record must be added to your Shopify account:
   • Refer to this other guide for instructions.
   • Confirm the changes.
   • Any DNS addition/modification may take up to 48 hours to propagate.
2. Paste the Infomaniak SPF record using a TXT record:
   • SPF is a verification method that ensures an email is sent by the claimed sender, helping to combat spam and fraudulent emails.
   • It is essential to add the Infomaniak SPF record v=spf1 include:spf.infomaniak.ch -all to your Shopify interface.
   • To do this, follow the detailed steps in this other guide.
   • Any DNS addition/modification may take up to 48 hours to propagate.
3. Also, check for the presence of a DKIM record if sending issues persist.
   • Unfortunately, it seems that Shopify is not being updated to comply with current standards regarding DKIM records, which prevents you from configuring the record provided by Infomaniak. According to these messages, Shopify's customer service has been aware of this issue for several months. If your domain name or its DNS zone is hosted with them, it is recommended that you transfer it to Infomaniak as indicated above.