Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Ticketing: Understanding the commissions applied to sales
This guide explains how commissions are applied to your sales (within the Infomaniak ticketing system).
Free tickets
Infomaniak does not charge any commission on the sale of free tickets.
- If the price of your tickets is CHF 0 or € 0, you will not pay anything on the sale of these tickets.
- Please note: it is the value of the ticket that counts, not the payment method.
- A paid ticket validated with the free/invitation payment method is therefore not considered a free ticket.
- To create a free pricing plan for your guests, please refer to this other guide.
Paid tickets
Infomaniak’s fees for paid tickets are made up of 3 parts:
- A fixed fee that remains constant regardless of the ticket price or payment method.
- A percentage-based commission on the ticket price, applied to all online sales.
- Bank fees for online transactions, which vary depending on the payment method used.
| Online sales | In-store sales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Total fee | ||||||||||
| Bank charges (variable depending on the payment method) | ||||||||||
| Infomaniak Commission (percentage of the ticket price) | Total Commission | |||||||||
| Infomaniak Commission (fixed) | Infomaniak Commission (fixed) | |||||||||
For the complete list of commission rates, please refer to the pricing page on the sales page.
How are commissions paid?
- Infomaniak commissions will be calculated automatically when the monthly statement is generated.
- They will be deducted from the monthly sales amount if the balance is sufficient.
- An invoice will be sent to you if the balance is insufficient.
Link to this FAQ: https://faq.infomaniak.com/1746
Has this FAQ been helpful?