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Ticketing: understanding the commissions applied to sales
This guide explains how the commissions applied to your sales work (within the framework of the Infomaniak ticketing system).
Free tickets
Infomaniak does not apply any commission on the sale of free tickets.
- If the price of your tickets is CHF 0.- or 0.- €, you will not pay anything for the sale of these tickets.
- Note: it is the value of the ticket that counts and not the payment method.
- A paid ticket validated with the free/invitation payment method is therefore not considered a free ticket.
- To create a free rate for your guests, refer to this other guide.
Paid tickets
Infomaniak commissions for paid tickets are composed of 3 parts:
- A fixed commission that remains constant regardless of the ticket price or payment method
- A percentage commission of the price of the ticket, applied to all online sales
- The banking fees for online transactions that vary according to the payment method used.
| Online sales | On-site sales | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Total commission | ||||||||||
| Banking commissions (variable depending on the payment method) | ||||||||||
| Infomaniak commission (percentage of the ticket price) | Total commission | |||||||||
| Infomaniak commission (fixed) | Infomaniak commission (fixed) | |||||||||
For the complete list of commission rates, refer to the pricing page on the sales page.
How are the commissions paid?
- Infomaniak commissions will be automatically calculated when the monthly statement is generated.
- It will be deducted from the monthly sales amount if the balance is sufficient.
- An invoice will be sent to you if the balance is insufficient.
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