This guide explains how to download an email from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) to obtain a .eml file on your hard drive, which is compatible with all email software/clients.

Download an email

To save an email from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail)‍.
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the open email.
4. Click on More actions.
5. Select Download:
   

4 alternatives

1. The Save As... function in an email client such as Thunderbird allows you to achieve the same result:
   1. Open the Thunderbird software.
   2. In the inbox, right-click on the message you want to save.
   3. Choose the location to save the .eml file.
2. To print the message and choose PDF from the available printers, please refer to this other guide.
3. To download the message to kDrive, please refer to this other guide.
4. To share it publicly using a simple link, please refer to this other guide.