This guide explains how to add an email address to the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) which allows you to manage one or more email addresses hosted by Infomaniak.

Preamble

• Any addition or removal of an email address visible on the Infomaniak Web app Mail will also be visible on the Infomaniak Mail mobile app.
  • This does not affect email software/clients such as Outlook.
• Refer to this other guide if you are looking for information about the permanent deletion of an email address and its content
  • Refer to this other guide to unlink an email address.

Reattach an email address

In this example, the administrator (a) will create an email address (b):

At the end of the creation process, they choose to view the address themselves (c):

Result: the address is immediately visible on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) of the administrator:

Returning to the Mail Service on which the email address was created, the administrator can grant access to this address to any other Infomaniak user (and thus automatically reattach the address in the user's Web Mail app):

1. Click on the existing user:
   
2. Click on Add a user:
   
3. Continue by referring to the second part of this other guide.

View the different attached addresses

To switch from one address to another:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Then click on the chevron ‍ to the right of the email address indicated at the top left:
   
3. Click on an address among those already attached.

If the address is not immediately visible, check if the Infomaniak account is attached to multiple Organizations, and if so, choose to display emails from all Organizations:

Set the default type of opening a new address

To choose whether the display of a different address should be by default in a new browser tab, or directly replacing the current display, in the same window:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right corner.
3. Click on Browser.
4. Click on the toggle switch to enable the default opening of an email in a new tab instead of in the current window:
   

And to set which address should be displayed first by default on the interface, refer to this other guide under “Customization: default email address”.