This guide explains how to transfer to Infomaniak email addresses currently hosted by Swisscom, using an IMAP import tool.

Introduction

• This operation does not affect data already present in the destination address or in the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be managed: identical content will only be copied once.
• Refer to this other guide if you are looking for alternatives to this IMAP process.

Import email content from Bluewin to Infomaniak

Infomaniak Prerequisites

• You must have a Mail Service in your Infomaniak Manager.
• You must have a quota of available addresses or adjust it beforehand if necessary.
• Ensure that the email service is properly secured.
• Create one or more addresses in this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

Next, to import the email content:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization, as the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the import via IMAP.
4. Click on the one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Fill in the field on the right with the password for that same source email address (see prerequisites above).
7. Click on Confirm.
8. If necessary, enter a second email address that you want to import at the same time.
9. Choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
10. After selecting the desired destination address from the list, click the blue Import Emails button.
11. The copying process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background, and progress can be tracked - see below).
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, indicating the number of messages copied.
13. A tracking feature is available in the settings of the destination email address, on the web app Mail (online service ksuite.infomaniak.com/mail) only.
14. The tracking feature allows you to view the import history for the address in question.

Import all your contacts

To continue using your address book, you need to export the contacts from Bluewin:

1. Log in to your Bluewin interface.
2. Click on Contacts.
3. Click on the Settings icon ‍ in the toolbar.
4. Click on Export contacts.
5. Save the contacts.csv file to your device.

Then you need to import them:

1. Log in to your Infomaniak Address Book.
2. Click on Advanced Actions at the bottom left.
3. Click on Import.
4. Select your .csv file downloaded in step 5 above.
5. Click on Next and start the import.

Redirect emails to Infomaniak

If the Bluewin address continues to exist for some time, you can set up a forwarding of incoming messages. This way, they will be automatically forwarded to your new Infomaniak address:

1. Log in to “MySwisscom”, click on the "More" box, then “Settings”: 
   
2. Then click on “Manage forwarding”: 
   
3. Enter the email address created with Infomaniak as the destination for all your future incoming emails.