This guide allows you to perform a diagnosis of your Streaming Radio to find the source of any potential issues, causes of disconnections, etc.

Preamble

• If you are broadcasting your FM radio, check that the acquisition card is working properly.
• If you are broadcasting a Webradio, make sure your broadcasting software is working properly.
  • Be mindful of the CPU load on your computer: ensure that it is not saturated, and that you have enough memory if you are performing operations in addition to AAC stream encoding, which is very memory-intensive.
• It is possible that your Fibre/ADSL line can no longer keep up with the data sent to the server.
  • You must have an upload speed (i.e., upload) of at least the total of the streams sent to the server (for example, a radio that sends a 128kbs stream + a 48kbs stream, which gives 130 + 50 = 180kbit/s at minimum).
  • Generally, radios dedicate a line exclusively to the broadcasting of audio streams to avoid any bandwidth saturation in case of simultaneous sending, such as sending a large email with an attachment. This precaution ensures that the upload does not monopolize the bandwidth, which could cause interruptions in the broadcasting of audio streams during listening.
  • Your ISP can also cause a line cut, even if it is minimal, but this will have the effect of cutting the radio stream.
• If your encoder is configured to send metadata to the servers via a text file hosted by another provider, and the latter experiences disruptions, the stream can also be disrupted!

Analyze recent statistics

Statistics allow you to view any potential stream interruptions. To access this information:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Statistics in the left sidebar:
   
   • Statistics are detailed in this other guide.

Check the proper functioning of the elements

The radio diagnostics page allows you to access various information. To access these diagnostics:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the name of the audio stream concerned:
   
4. Click on Diagnostics in the left sidebar.
   
   1. The Network and Stream tab allows you to test the connection between your server and the Infomaniak infrastructures.
   2. The Encoders tab displays a history of encoder connections to analyze whether the streams were operational.
   3. The Servers tab provides information on the general status of the network infrastructures to verify the proper functioning of the reception and broadcasting servers.
      • Note that in the event of a general broadcast stream outage, the Infomaniak teams are notified and intervene immediately.
   4. The Buffer Stability tab is detailed in this other guide.